FAQ
Frequently Asked Questions
Straight answers on setup, pricing, how verification works, and keeping your patients’ data safe.
FAQ Topics
Getting Started
Pricing
How It Works
Beyond Verification
Trust and Results
Getting Started
How fast can we go live?
Most clinics are live within a day or two. We integrate with your practice management system remotely, train your team, and stay on call. Onboarding, training and ongoing support are included at no charge, with no limit.
Is there a contract or setup fee?
No. Smilepass is month to month and you can cancel at the end of any month. No setup fee, no annual commitment.
Can we try it before committing?
Yes. Start with a free trial, and you only pay once you’re happy with the results. There’s no credit card and no commitment to start.
Pricing
What does Smilepass cost?
One flat rate of $500 per clinic per month, plus tax, and that’s it. No per-verification fees, no add-ons. You get unlimited breakdowns and verifications, estimate and claim follow-ups, payments and invoicing, and your own Insurance Coordinator.
Is there a limit on how many breakdowns we can request?
No. Breakdowns, predetermination follow-ups and claim follow-ups are all unlimited. There are no credits to track, no overage fees, and no tier to outgrow when your hygiene schedule fills up.
Do urgent or same-day requests cost extra?
No. A walk-in or a last-minute booking is just another request.
Do you work with multi-location groups?
Yes. We offer multi-location discounts, and every location gets the same breakdown format and workflow.
How It Works
How does Smilepass actually get the breakdown?
We use the fastest reliable channel for each carrier: electronic data where it exists, then carrier portals, then AI voice, and finally a trained human Insurance Coordinator for anything automation can’t finish. You get the speed of AI without depending on it.
What happens when a carrier won’t give plan details to an automated caller?
A person picks it up. Our human Insurance Coordinators call as an extension of your team, so the request still gets completed instead of coming back “unable to verify.”
What if a carrier later disputes what they told us?
You’ll have the proof. Every Smilepass breakdown records the date, the carrier representative’s name and the call reference number. If a claim pays differently than quoted, your office can point to exactly who said what and when.
Where do the breakdowns show up?
In your practice management software. Smilepass writes verified insurance data straight into the patient’s chart, so your team doesn’t need to check another dashboard or retype anything.
Will my team still have to enter patient and insurance details by hand?
No. Smilepass pulls patient and plan details automatically from your practice management software, whichever one you use. Your team never re-keys a member ID.
Which practice management systems do you support?
Dentrix, ABELDent, ClearDent, Open Dental, Curve, Tracker, Paradigm, Oryx, Akitu One and others. If your setup needs a custom integration, we build it as part of your subscription.
Which insurers do you verify?
Every carrier that releases breakdowns to dental offices, including Sun Life, Manulife, Canada Life, Green Shield, Blue Cross, RBC, SSQ, RWAM, the Canadian Dental Care Plan (CDCP) and more.
Are your breakdowns built for Canadian plans?
Yes. Breakdowns are designed by Canadian dentists and include separate basic and major maximums, rolling vs. calendar frequencies, fee guide year, and primary and secondary coordination on every breakdown.
Beyond Verification
Do you follow up on predeterminations and claims?
Yes, unlimited and included. Your team requests a follow-up in Smilepass, and we chase the carrier and bring back the answer.
Will we have a real person to contact?
Yes. Each clinic can be assigned a dedicated Insurance Coordinator who knows your office and handles your insurance work.
Does Smilepass help us collect what we verified?
Yes, and it’s included in the $500 plan. Payments, invoicing, payment plans and estimate tracking sit alongside verification, so verified care becomes collected revenue without another subscription.
Trust and Results
Who is behind Smilepass?
Practising dentists who graduated from the University of Toronto Faculty of Dentistry. Smilepass was built and tested inside working clinics, with support from the Ontario Centre of Innovation, NCOHR and U of T’s Health Innovation Accelerator.
Where is our patient data stored?
In Canada only, under PIPEDA and PHIPA, with a written privacy and data protection agreement.
Is Smilepass meant to replace my front desk?
No. It takes the hold time and paperwork off your team so they can spend more time with patients.
What results have clinics seen?
Clinics using Smilepass have seen 80% fewer insurer calls, 65% less admin work and more than 80 hours saved. They have also seen a 10% revenue lift and an 18.1% increase in doctor production.